How to Add a Shared Mailbox in Outlook

If your team uses a shared mailbox (like abc@yourcompany.com or xyz@yourcompany.com) in Microsoft Outlook, you might wonder how to access it from your Outlook app 

✅ What is a Shared Mailbox?

A shared mailbox allows multiple people to send and receive emails from a common email address. It’s super helpful for teams like customer support, HR, finance, or any group that needs to manage emails together.

💻 How to Add a Shared Mailbox in Outlook (Desktop App)

• Open Outlook: Launch your Microsoft Outlook app on your computer.

• In the top-left corner, click File.

• Click Account Settings: Then click Account Settings again from the dropdown.

• In the Email tab, select your email account (it’s probably already highlighted), then click Change.

• In the new window, click More Settings (bottom right corner).

• Go to the Advanced tab.

• Under Mailboxes, click Add.

• Type the name or email address of the shared mailbox (e.g., support@yourcompany.com).

• Click OK.

• Click Next, then Finish, and finally Close to exit all windows.

• Close Outlook and reopen it.

🧑‍💻 What If You’re Using Outlook Web (OWA)?

You can also add a shared mailbox in Outlook Web. Here's how:

Step 1: Go to Outlook Web

Open your browser and go to https://outlook.office.com

Step 2: Log in to Your Account

Use your Microsoft 365 email and password.

Step 3: Right-click on Folders

On the left panel, right-click on Folders or your email name.

Step 4: Click "Add Shared Folder"

Choose Add shared folder or mailbox.

Step 5: Enter the Mailbox Name

Type the email address of the shared mailbox and click Add.

Done! The mailbox will appear in your left panel.

Note: Make sure your admin has granted you permission to access the shared mailbox. If you don’t see the mailbox after adding it, contact your IT team.

🎉 That’s It!

Now you know how to add a shared mailbox in Outlook—both on the desktop app and in the web version. It only takes a few clicks to stay connected with your team!

If you found this helpful, feel free to bookmark this guide or share it with your coworkers.